Retail Customer Agreement Section 11

The Financial Services Consumer Panel, a legal body that defends the interests of consumer policy, says the law needs to be changed to prevent such conflicts of interest between banks and customers. Clients are also not allowed to hear the results of an investigation. The consequences for innocent victims can be devastating, because once a name appears in a fraud database, it may not be possible to open another bank account elsewhere. What banks often do not tell their customers is that they have the right to request all the information about them in the national fraud database managed by CIFAS. This is called a “request access request” and costs $10. They can then appeal through CIFAS when they challenge the data. The CFA announced last year that it is working to improve the way banks identify risk accounts and communicate with their customers. “However, we can terminate this agreement immediately or in a less formal manner (and stop providing services and close your account) if we reasonably believe you have breached the terms of the agreement or if we have reasonable reason to believe that you have done one of the following things, which you cannot do. The Financial Ombudsman Service, which handles unresolved customer complaints. , classifies all cases within the scope of the financial product concerned, such as current accounts.

B, not the nature of the problem, so it cannot say whether complaints about closures are increasing or whether certain ethnic groups are disproportionately affected. It is worrying that a sign of fraud was so easily placed on an account before being properly examined, as well as the way the banking giant treated a vulnerable customer. It does not have the power to insist that the account be reinstated. And while it may require the bank to provide evidence of illegal activities, it cannot always share it with the customer. Barclays` initial reaction was overwhelming. “We have taken the appropriate steps that customers would expect of us if an unusual transaction had been concluded,” he said. “On this occasion, we are pleased that the transaction was real and we are happy to return the money to our customers.” State rules require banks to monitor customers` accounts for the risk of money laundering or financial crime, and atypical transactions can trigger fraud filters. These filters identify connections or payments from countries considered risky and, under the Proceeds of Crime Act 2002, banks must not “spill” a customer who may be investigated. Barclays insists that the ethnicity of its customers does not make them more vulnerable and that it is their lifestyle and spending patterns, not their names, that are monitored by security algorithms. “Customers who make and receive real transactions have absolutely nothing to fear,” says a spokesperson.

“Criminals who attempt to commit fraud and launder funds should rightly be concerned, as all banks and regulators will recognize, disrupt and prevent their activities.” In this letter, seen by This is Money and simply signed, the bank referred to Section 11 of its retail agreement. A Barclays customer with acute anxiety and depression is devastated after the banking giant closed its three accounts without explanation or warning. According to a survey by the Financial Conduct Authority, banks are increasingly including accounts receivable and are not required to explain why. It says: “We can close an account (and stop providing services and terminate this agreement) by setting a deadline of at least two months. Most of them include in their terms of sale the condition that they can terminate a relationship with a customer, whereas FCA rules simply require that sufficient notification be made.