Software Support Agreement

The proposal also contains a comprehensive set of boilerplate clauses covering issues such as force majeure, termination, subcontracting, communications, waivers, variations, global agreement, law and jurisdiction. If you are looking for a contract covering software development and/or licensing, support and/or maintenance, read: What document should I use if I temporarily allow a potential company that may enter as a software provider to temporarily access our website software and code. Support Services – What are the standards that support services must meet? Do they have to be provided in accordance with an SLA? If so, what are the relevant service levels? Does the service provider have the right to suspend services in the event of late payment? At least you want a confidentiality agreement. If you check the proprietary source code, you may also want a restrictive source code license. When they process personal data, you need a data processing agreement to comply with data protection legislation. Software support, maintenance and consulting contract These contract templates cover the provision of support and maintenance services with regard to software. Maintenance services typically include providing updates for the software being maintained and sometimes installing and configuring those updates. Can I find out what format of the legal agreement a web developer needs to enter into the agreement with the client? Support services that may be covered in the document include assistance with the use of the software and the identification of errors in the software. The model assumes that support must be provided in relation to a particular software system and not to software in general. It is also assumed that the support will be accessed via some form of assistance. Support and maintenance services are linked in several ways.

For example, issues identified by help desks can ultimately be resolved by maintenance services. What kind of access do you offer? Treat yourself to z.B. Do you have access to a control panel, server, compiled code and/or source code? What can the potential provider of this access do? Customer Obligations – What types of support may the customer need? Does the service provider need access to the customer`s IT systems? Hello Alasdair, you will access our server which contains all the codes and databases. They evaluate the standard to see if they can work with us. Support services may include some or all of the following services: The email address cannot be subscribed. Please try again. Fees and Payments – What needs to be paid, when and how? Will there be a time charge? Can the service provider increase prices after notification and, if so, what are the restrictions? Learn more about FindLaw`s newsletters, including our terms of service and privacy policy. This website is protected by reCAPTCHA and Google`s privacy statement and terms of use….